For the Professional Social Media class I teach at Sonoma State University, I created an exercise designed to help folks practice both content creation and looking at metrics. Nonprofit’s can use this at a staff meeting or other gathering to help people improve their content creation skills as well as their skills with looking at social media data.
The equipment is mostly analog, the index cards and colored dots pictured, plus a place to record the results. To view the results I use a shared Google spreadsheet, but you could make a grid on a whiteboard on even just a piece of paper.
Here’s how it works:
1. Stage setting: Brief everyone on what is going to happen. Each person will be given an index card and enough dots for the number of folks participating. I ask folks to not write their name on the card, but see below for options.
2. Content Creation: On the card, write a short (preferably one sentence) social media update. In my case I use a Facebook update but you could use an update on any channel with the relevant engagement options, in this case Like, Comment & Share. Ask folks to think about the people in the group and what content would appeal to them.
3. Engagement: The cards are collected, mixed up, then each person is given one card. Using the dots, they will indicate if they would "Like" (blue), "Share" (yellow) or "Comment" (green) on the post. Each person reads a card, attaches any stickers that indicate how they would respond if they saw the post online. The card is then passed to the next person until everyone has “voted”. I ask folks to put the stickers on the back of the card.
4. Metrics: The totals are then tallied. You could collect them all and write on a piece of paper or whiteboard what each person’s totals were for each of the possible actions. In my case I will ask folks to take back their card and type their scores into the online document, which we will view live. One advantage of using an online spreadsheet is that once the data is in, I am able to easily sort the columns to see who had the most of each type of engagement
5. Debrief: We review which updates got the most and the least engagement, ask folks to suggest why they think something worked or not. You might have a token prize for winners if you choose, I don’t as I want to reward learning not just success.
This exercise helps people to see in real time how much engagement their examples post gets, see what worked - or didn’t - for others, and helps spark a conversation about the shared characteristics of the posts that elicit engagement. Participants are wonderfully creative in the ways they try to tap into the interests of their audience.
You could also do this anonymously using numbers on the cards if for example you are doing this with folks who are strangers. You could also have folks include their names, as the credibility of the source can effect engagement. For my cohort, I prefer the anonymous route to reduce bias. The other influencer can be that as a card is passed around that has a lot of engagement/stickers, that could either spur or deter folks, but that is the same online.
I like how the exercise shows that some posts are better if sharing is the main goal, while other posts (especially questions) are better at sparking conversation and generating comments. If some get a lot of likes but little sharing and comments, why is that? While I think just “likes” are not a great metric, it’s better than no interaction at all, and this exercise helps point out how the different types of posts are received.
Feel free to remix, modify and share this exercise. Beyond social media, this could also be interesting to use for donation appeals, event messaging or any other messages your nonprofit is sending out.
Most articles about online productivity are framed as helping you to do more - automate this, multi-task that, consume more faster, etc. Most professionals I know - especially those in the nonprofit world - are already consuming too much information, most of it online. I’m encouraged by seeing folks reframe how they think of online personal productivity. I'm an advocate for finding ways to be more focused, consume less information and make the time spent on line more fruitful.
Consuming tons of information online can lead to the illusion of doing a lot, but in fact it is usually mediocre, low-quality time spent. This is akin to the McDonalds or Ikea mentality - as long as it’s fast, consistent and cheap, it’s okay if it’s low quality. When I take the time and focus on spending my time well, I am much more satisfied professionally vs. the lack of satisfaction when I know a lot of the time spent was not high quality.
I have come to realize that spending time in such mediocre ways is a disservice to myself, the organizations I work with and our communities. Unfortunately we often buy into the false social construct that those that do more are somehow more valuable than those who do high quality work. While many artists are prolific, we rarely judge them by the volume of work they create but by the quality of that work.
Constantly skimming and scanning and glancing is detrimental to my ability to concentrate. I highly recommend reading The Shallows: What the Internet is Doing to Our Brains by Nicholas Carr (theshallowsbook.com) to understand the detrimental effects chronic information overload is having. I am better off when I do things that satisfy me professionally and personally. For me that means being more focused with my information consumption.
It has been a big help to actively reframe what online personal productivity means to me. I realized that focusing on doing a few things well leaves me more satisfied, produces better impacts and keeps me energized. Spending my time in mediocre ways leaves me dissatisfied, disappointed and feeling burned out. I get much more satisfaction from writing one or two good quality blog posts a week than cranking out low quality posts with typos and other errors every day.
Each of us has to decide what leads to our own satisfaction. For some, they might find satisfaction in producing work that meets minimum requirements. Others like me may realize that we are left wanting when we buy into the more-is-better myth.
Having clear objectives for my time online is a great first step. Defining those objectives first allows me to have a heading instead of only wandering organically through the information ocean. Both objective-focused and organic time online are valuable, so defining your best balance will be helpful.
Some actions to consider:
Be purposeful with your time online and to catch yourself if you are wandering aimlessly too often. Beth Kanter’s blog has some great related articles on being mindful online for further reading:
How to Train Your Attention and Be Effective When Working Online
Stop the Glorification of Busy & Thrive
Conventional wisdom tells us that whenever a nonprofit has a website page, there should be a conspicuous “Donate Now” button. If at any time someone is motivated to donate while browsing your website, you want that button prominently displayed for easy access. But there are times when what you are trying to accomplish online is better served by NOT having that donate button.
We know we are most effective when we are strategic about how we communicate, engage and fundraise. Sometimes that means separating those objectives, rather than trying to accomplish all three at once. Sometimes your goal is strictly a communications play - trying to raise awareness. Sometimes it is an engagement play, trying to get signatures on a petition or getting folks to sign up for an event. In both of these instances, bringing in a fundraising ask can muddy the waters and dilute the focus on the action that you want folks to take.
I recently spoke with fundraising expert Barbara Pierce of Transformative Giving (transformativegiving.com), who works helping nonprofits engage with high net worth philanthropists. She knows well the importance on an effective online presence‚ telling me “I have heard from major donors that if a website is clearly not up to date, it raises a red flag.” Barbara noted that while annual and ongoing fundraising efforts benefit from the prominent online donation button, the “donate now” button can sometimes be counter-productive in garnering large gifts.
Barbara shared an example of when a Donate Now button is not appropriate, which made a lot of sense. Sometimes organizations are running an informational campaign, primarily focused on major donors. This might be for a capital campaign or other major initiative where the organization is communicating about the need and the plans to address the need. This online communication is meant to be followed by asking for a donation in person. Barbara said “Sometimes you are not aiming for many smaller donations but are looking for targeted gifts from a targeted group of people. The online pieces help folks share with their online networks about what you are doing and provides a place to point the press, so you want to keep those pages targeted to serving those purposes.”
In this case, the online parts of that campaign - emails and a web page - serve the purpose of providing initial information, and help fundraisers begin an in-person conversation with a major donor. The aim of those emails and that web page is not to get someone to “Donate Now,” especially when the aim is to secure the type of major gift that comes through a personal, targeted ask. This is a case where the campaign page is not well served by having a donation button. You may end up losing a larger gift by passively “asking” for a gift through the “donate now” button. The donor may see the button, click on it, see your suggestion to give $2,000 and do just that. That could hurt your chances when it comes to asking for $25,000. On top of that, if you do get a major gift through the online portal, typically three to four percent of their substantial donation is taken by the payment processor.
So when you are crafting and executing a fundraising campaign, be clear about which pieces are about information or engagement vs. donations. Sometimes it is smarter to keep the related emails and web pages free of extraneous elements and focused on the strategic communication goals that help support your successful online – and offline - fundraising efforts.
There are many other pieces of the online fundraising puzzle that can support success. To learn more about them, join me for the Foundation Center’s three-part webinar series “Excellent Practices in Online Fundraising and Engagement” November 5, 12 & 19. Click here to learn more and register
Learn more about the work of Barbara Pierce on her website: transformativegiving.com
What leadership qualities support improving nonprofit's impact through effective use of technology? I was co-facilitator of the Impact Leadership Track of NTEN’s Leading Change Summit in San Francisco in 2014, so I reflected on those leadership qualities and here are four I have found to be vital to impact.
I have witnessed some amazing demonstrations of leadership from nonprofit colleagues when it comes to technology. For many nonprofit organizations, technology remains on the back burner, something only dealt with when it is absolutely necessary. Other organizations have taken the reigns of technology and harnessed it for the good of the organization, its mission and its impact - thanks to effective leaders.
Of the many leadership traits that support impact, four that stand out to me when thnking about technology are: Courage, Vision, Conviction and being a bit of a Rebel. Here's how I've seen those work.
When technology has not traditionally been a strength of an organization (and/or its leader), it takes courage to make technology a priority and invest in technology initiatives. Tech projects sometimes have a hard-to-define Return on Investment (ROI), and there is a dearth of funding for thses projects. Knowing the positive impact that well-placed, thoughtful use of technology can have, I am greatly encouraged by the courageous leaders I see that embark on technology projects despite the obstacles. Courageous leaders move ahead, knowing that no project is perfect but that if you are not keeping up you are falling dangerously behind.
Having the vision of what the organization can be and can achieve with smart applications of technology is vital to sucess. Along with a vision of how staff and stakeholders can step up to support even complex technical projects, this is a key leadership trait. I have seen folks for whom technology was a very foreign subject embrace it whole-heartedly because of the vision they have of a mission fulfilled. One of my heroes is a nonprofit staff member who learned HTML in her 70’s in order to manage the organization's website. It wasn’t because she particularly wanted to learn it, but because of her vision of how the impact of their social justice work would be supported by an effective online presence.
When you are in an organization or where technology has not been a priority, it takes conviction to advocate for engaging more deeply with technology. There are sometimes grueling politics to deal with, resistance to change and objections to overcome as well as plain old inertia. Changing the technology culture of a nonprofit from a reactive, non-engaged one to an engaged, proactive one is a marathon, not a sprint. It takes conviction to keep beating the “focus on technology” drum over the long term.
In order to buck systems that are not friendly to the embrace of technology, you need to be a bit of a rebel. An ability to push back against conventional wisdom, against the “we’ve always done it this way” attitude, against prejudices and fears against technology in a sustained way is required. Yes, technology projects can be expensive and confusing, but they can provide a positive ROI and improve efficiencies in the organizations work systems - which in turn free up resources for more mission-focused work. That is a big payoff which "quick-fix" appraches don't produce. The smart rebel leaders I have seen know when to push back and be disruptive and when to step back and let the changes sink in. So include a dash of diploacy with your rebeliousness.
When it comes to Impact Leadership - demonstrating leadership in the service of generating greater impact for your organization - this combination of being a bit rebellious, having the courage of your convictions and having a thoughtful vision which you are working towards are an unbeatable combination.
Flickr photo credits: Lion - ucumari/Valerie;
Lighthouse - kenyonsf;
Conviction - Raul Pacheco-Vega;
Rebel - 1banaan
Recently Kevin McCray, the Chief Executive Officer of the National Ground Water Association asked me “Do you offer a list of appropriate questions for board members to ask of staff/management when management is making a recommendation for a technology purchase? We can offer up our rationale and background, but we think they should focus on what questions are appropriate from their oversight positions.” As this is a question I know many organizations and board members struggle with, I wanted to share my answers publicly.
First I’d like to appreciate and highlight the phrase “questions appropriate to their oversight positions”. I have seen board members waste their time and the staff’s time delving into operational details when it’s unnecessary - and not helpful. Hire staff that you trust to do their job well, then let them do it. Nobody likes to be second-guessed or micro-managed. If there is a lack of trust or confidence in your technology staff, that is an HR issue to be addressed by management and not a good use of the board’s time. The board has an important oversight role that these questions can help spotlight.
While each situation might require slightly different questions, here are some of my suggestions for questions that focus on the high level, oversight role of the board when inquiring about technology projects.
How is this project aligned with our mission and strategic goals?
How are we measuring progress towards the organizational goal(s) this technology project supports? Will this project alter how progress is measured?
What data points will you use to show progress on this project?
How are you defining success for this project? Are there tangible and intangible results that will be reported back to the board about the Return on Investment (ROI)?
What data do we as the board need to make informed decisions about this project regarding budget, policies, staffing or other role-appropriate decisions?
What actions can we take to support this project?
In my experience, once questions get beyond this level into discussions about specific tools or operational procedures, the focus on oversight begins to blur. If you are a board member or are presenting information to a board, trying to redirect the conversation to oversight-related questions like these can help keep the dialogue away from operational details and on track.
I’d love to hear about other questions that folks think are useful for board members to ask about technology projects.
flickr phto: sfllaw
The 2014 Nonprofit Technology Conference (NTC) was my tenth year of attending. I won't be attending in 2015, but since Philadelphia in 2004 I did not miss a year and was honored to present at least one session every year.
The cardinal rules for the conference are 1. Have Fun, 2. Connect with folks who are also passionate about nonprofit technology, and 3. Learn new things (usually a lot of things!).
I hope my tips may help others make the most of future conferences.
1. Get Organized
Review all of the activities online before you arrive. Don’t waste precious time on site with so many interesting people to talk to looking through lists of sessions. Try to schedule as much as you can beforehand using the handy schedule tool then put them into your calendar. You might change or revise based on new information onsite, but having a basic plan provides a solid foundation. You’ll hit the ground ready to connect.
2. Pace Yourself
Conferences are exhausting. Avoid burnout and brain death by pacing yourself. Take twenty minutes every morning and afternoon to do nothing - no email, no voicemail, no networking, no consuming anything work related. Go for a walk, sit quietly in your room or find a coffee shop with a quiet corner and just relax.
3. Take a Tech Break
You are at the conference to connect with other people IRL (In Real Life). You can stare at your phone anytime, this is the time to put your phone and laptop away, walk up to the nearest person and introduce yourself. Having a phone or laptop in your face puts up a barrier, so invite conversation by disconnecting from your tech when you can and opening up to conversation.
4. Have a Tagline
You can easily meet up to 100 people or more over the course of the conference. You will be more memorable if you can state clearly and concisely where you focus - or want to focus. “I help nonprofits make good decisions about fundraising software and related functions” is much better than “I do a lot of different things for a lot of different organizations”. While your task may vary widely, it is easier for others to grasp if you can say it simply and concisely. If you are looking to adjust your focus, the conference a great place to practice stating that intention and helping it become your reality, i.e., “I am moving into doing more coaching of executive directors” or “I'm looking for a partner to write a book on integrating technology in strategic plans”. Introduce yourself with a personal tagline.
5. Have a Goal
Your goal may be to finally meet that person whose blog you never miss, or to finally understand the differences between Tumblr and a wiki. Give some thought to whatever goal or goals would be most useful to you in the coming year. Have a website revision coming up? Make it a goal to talk to three people in similar size organizations who have been through it recently. Interested in moving to the cloud and want to know the most carbon neutral options? Ask everyone you meet if they know. Having some set questions also helps you move from just making small talk to having a more meaningful conversation.
6. Skip One Session
While there is no shortage of outstanding education sessions, some of the best conversations happen in the hallway. You run into that person who asked a smart question in the last session, or you catch that person you’ve followed forever on social media. Pick out a slot where there is a session you are least excited about and skip it. Walk around the halls, talk to vendors or conference staff, pull up some floor next to a fellow attendee and just talk. You can only absorb so much information, so your brain’s learning center will thank you.
7. Hit the Town
Keep your eyes out on the listservs, online and onsite for the many social events that happen around the conference. From informal get-togethers to the progressive party to tech specific gatherings, there are a lot of opportunities to connect with others in a casual, relaxed environment. Same with dinners - you can go out to eat with your co-workers anytime - connect with people you don’t know. If you’ve never been to D.C. and want to see some sights, take time to reflect on what you’ve been learning while you enjoy the town.
8. Be Comfortable
While we all want to look professional, try to find your most comfortable professional looks - especially shoes as you will do a a lot of walking. Skip the sweats and flip-flops but also avoid high heels or restrictive clothing. Hotel conference rooms are notorious for not being the right temperature for everyone and by the time someone corrects it, your session is over. Take control of this by wearing layers. A short sleeve shirt under a long sleeve shirt under a sweater or pullover gives you a lot of comfortable options.
9. Be a Responsible Learner
Don’t just let the presenters craft your learning experience, ask the questions you have. If something is unclear or they went over it to fast, stop them and ask for clarification. Ask yourself how you might use the concepts you just heard about. Imagine applying them to a situation you have or expect to encounter - what questions might arise when you go to implement this idea? By the same token, please don’t derail the session trying to get advice on a question that is not of interest to others - talk to the presenter afterwards.
10. Keep in Touch
In 2004 the conference was smaller, around 400 people if I recall correctly. That made it easier to spend time with and meet everyone I wanted to meet. Now that attendance is pushing 2000, with such a large crowd I often only see people in passing I wanted to sit down with. Consider keeping list of folks to contact after the conference to set up a call or meet in person. If you think of it, when you get a business card from someone, write a few words on the card to remind you what topic you wanted to follow up with or what resource you offered to share.
Bonus Tip: Thank Your Hosts
Putting on a conference of this size is a massive undertaking and would not be possible without the dedicated, hard working NTEN staff. Sponsors and the vendors at the Science Fair are also crucial to the conference. Pleas join me in thanking these folks for their hard work and support whenever you get the chance.
I always look forward to seeing old friends and meeting new ones at NTC, I hope you find some of these useful and would love to hear about any tips you have!
Using social media comes with risks. From damaging your professional or personal reputation to being snooped on by the government, sharing your life in public carries potential hazards.
One of the leading experts on social media risk is Kerry Rego, a social media & technology trainer, author and keynote speaker. She who wrote the book “What You Don’t Know About Social Media CAN Hurt You: Take Control of Your Online Reputation”, which covers reputation management, risks and liabilities. She is the social media staff trainer for the County of Sonoma, columnist for the North Bay Business Journal, a Vistage speaker, and an independent consultant.
Kerry is also an instructor in the Professional Social Media Certificate course and spoke recently about online reputation management. You can see her full online reputation management presentation on Slideshare by clicking here.
Important reminders Kerry provides include monitoring your online presence by setting up searches and alerts that tell you when you or your business are mentioned; being thoughtful about responding to negative posts; having both a crisis plan that is tested and a communications plan that includes guidelines for social media.
The best way to prevent fraud and keep your organization’s good name online is by listening. Setting up Google Alerts for your organization name, acronym, or other related terms provides you with email updates as they happen. Searches that can be set up on listening tools like NetVibes, HootSuite or other similar tools also provide updates on terms or phrases, including hashtags.
Negative mentions of your brand will happen. You can’t please everyone and likely someone has - or soon will - complain about your company online. Hopefully others will praise you as well, but it’s important to respond in a thoughtful way to negative comments. If the comments are true, you may want to address them directly and describe your response. If they are an opinion, you may want to acknowledge them and describe your position. If they are false or inflammatory you may not want to fan the flames by responding. Whatever the case may be, a rapid but thoughtful response is important and you can only respond if you are listening.
The American Red Cross famously had a staff member accidentally send out an update on Twitter through the organizational account that was meant to go out through a personal account. It mentioned beer and included the hashtag #gettingslizzerd. The organization took down the offending tweet and rather than ignoring it, they did disaster recovery well, putting out a tweet assuring followers that “the Red Cross is sober and we’ve confiscated the keys”. This is just one example of how important it is to have a crisis plan/disaster recovery plan. See the full story on Beth Kanters blog.
To be thoughtful and targeted with the time your organization spends on social media, you need to focus on specific goals. Every organization should have a strategic plan upon which a communications plan is built to support the strategic objectives. Within the communications plan are goals that are supported by social media along with guidelines for social media use. It’s important to have these guidelines up front so that everyone who is representing your company online is clear about what to do and not to do. This helps eliminate a lot of issues before they become serious.
One useful tactic I have seen employed is to have staff or volunteers compose example social media updates and present them to a small group where they can get feedback on why something may or may not be appropriate. This provides feedback on real work instead of theoretical situations which is much more effective in teaching folks how to follow the guidelines.
The best way to protect against online risks is to be proactive in your goal setting, listening, preparation and response. Its the old cliche of an ounce of prevention being worth a pound of cure. Avoid potential online viral disasters by taking action now that sets the stage for a graceful recovery.
Second in my series Inside the Professional Social Media Certificate Course at Sonoma State University. Visit http://www.sonoma.edu/exed/psm for information.
The world of social media advice is rife with bad science, link bait and self-serving "news”. The recent report from Princeton researchers showing how Facebook will lose users and comparing user adoption to the spread of infectious diseases, is one example that was then refuted by Facebook itself, among others - see this BBC article - Facebook Turns 10 but are its Days Numbered?
Some advice includes useful information, commentary and opinions but unfortunately there are many sources with information that may be less accurate. Knowing how to examine the information you find about social media is an important skill. Here are some things to consider and some leads on trusted sources.
Case In Point
In class recently we discussed this video about how Facebook’s business plan will backfire:
One of the points made in the video is about how Facebook filters posts so we don’t really see everything that our friends or others we follow are posting. We see a filtered view controlled by Facebook. Some students completely agreed with the assessment. Some shared that it made them angry or frustrated with Facebook. One student noticed that when she opened Facebook on her laptop, smartphone and tablet, all three feeds were different. Another talked about running into to a friend who said “I like seeing your posts” but then realized she never saw her friends posts. She likened this to sending physical mail “If I put something in the mailbox to another person I expect it to get there. This is like putting something in the mail and it never arrives”.
Hardly anyone questioned the presenter in the video, though someone mentioned he was “slick”. Instructor Merith Weisman pointed out that, as described in the video, he gets money from YouTube based on views and advertising sales. This might entice him to produce content that is more sensational than fact-based, more opinion than research, more fiction than fact. Or is it?
Consider the Source
Most publishers of information have a goal. Often times the goal is to get traffic to their site, so they can sell space to advertisers and make a profit on your attention. Sometimes the goal is less obvious, as was the case with a recent article on a worldwide “wine shortage” which turned out to have as its source an investment firm with a self-interest in getting people to invest in the wine industry. Sometimes it is self promotion or simply ego that makes people present information that is sensational or merely hype.
Examine the Content
Actively examining what you are consuming with a critical eye and reflect on the content. Is this a trusted source? What does the author have to loose or gain? Might the content be self serving? Where do I disagree with assertions?
Reflecting on what you just consumed is equally important - does the information make good sense to me? Do I follow the logic or do I see faulty logic? Can I really swallow that user adoption of a social media tool mimics how infectious diseases spread? It usually helps me to write down some main points or to imagine having to relay the information to someone else to see if it makes sense upon repetition.
(Flickr photo: ePublicist)
There are publishers who are widely regarded as providing accurate and unbiased information. Among these sources are The Pew Center’s Internet and American Life Project and McKinsey & Company. This article lists both the twenty five most popular mainstream and industry media sources for digital marketers.
But remember that popular doesn’t always mean useful, accurate or unbiased. Thinking critically about the content you consume about social media makes for a smart and savvy consumer.
This week we welcomed the inaugural group of students to the Professional Social Media Certificate Program at Sonoma State University. The class sold out at 30 students and there is a waiting list for the fall session.
I am part of an outstanding team of five instructors, pictured above. They are (left to right) Merith Weisman, MA, the Community Engagement & Social Media Coordinator at Sonoma State University who has brought the program to life; Pamela Van Halsema, MLIS, the Dean’s Coordinator and Strategist at Sonoma State University School of Education; myself John Kenyon; Emily Acosta Lewis, Assistant Professor of Communication Studies for The School of Arts and Humanities at Sonoma State University; and Kerry Rego of Kerry Rego Consulting, a prominent social media consultant, trainer and author.
Over the next twelve weeks, the course covers six modules -
1. The Power of Community, Introduction to Professional Social Media
2. Exploring Social Media: Essential Channels
3. Diving Deeper: Additional Channels, Visuals and Mobile
4. Social Media Strategy
5. Metrics and Measurement
6. Capstone Project
I’m teaching the fifth module on metrics and measurement, but I plan to attend most weeks sessions and I’ll be sharing interesting discussions and questions as they come up.
The first class focused on introductions, administration, reviewing the course, sharing strategies for dealing with the overwhelm that social media can bring, discussions on the benefits of social media and the importance of listening. If your organization is looking to find where to start with social media, listening is usually the best place to start. Listen to conversations about your organization, your area of focus, your competitors and to respected people in your field, to understand what kinds of relevant conversations exist.
The students vary widely in their backgrounds and include former journalists, a newspaper section editor, a recruiter for a technology company, the vice presidents of marketing at a regional Sonoma county bank, the marketing directors from an architecture firm, a prominent regional entertainment venue and a small retail shoe store chain, current Sonoma State University undergraduates, a communications/pr firm director, a member association director, a youth scholarship program manger, an employee of the city of Santa Rosa, some other regional nonprofits and several launchers of new projects.
There will be some rich discussions and interesting ideas from this varied group which I look forward to sharing as we progress through the coming weeks. You can also follow the conversations on Twitter where the hashtag will be #SSUPSM.
I learned a lot from taking time off of social media recently. Over the 2013 holidays I took a two week break from all social media - posting, reading, tracking, all of it. The first few days I slipped a couple of times out of habit, but I soon caught myself and after that I was “clean”. I learned some lessons about how I view social media, how I use it and how important it is to my “success”.
While I think it is vital for nonprofits and professionals to be engaged with social media in ways appropriate to them, I think it is important to understand what is actually gained - or not - from our time spent on social networks.
1. Taking Time for Thoughtful Writing is Rewarding
Unlike posting or tweeting on social media where I’m trying to be concise, punchy and grab attention, writing longer, more thoughtful pieces provides a chance to organize my thoughts, express myself more accurately and delve deeper into the subject matter. Creating quick, short social media posts shifted my standard for how long it should take to write something. I often became frustrated by the fact that, no matter how much I try to finish a blog post quickly, it never seems to take less than two hours to write, edit, gather images, gather links, insert links, insert images, copy edit and then post it. By getting out of the “do it quick and concise” mindset and freeing up time I usually would spend on social media, I found myself much less frustrated. I now accept the fact that for me, two hours is how long it takes to produce a blog post. It is neither too long or too short, it is just what it is for me. I find the finished product more rewarding and I think it is more valuable in the long run.
2. I Didn’t Miss Much
I found that I missed no piece of information vital to my survival or happiness. All of the noise about what former classmates, colleagues and acquaintances did, saw, heard, ate or thought that day was actually not missed by me at all. It reminded me that my brain can only take in so much information before it gets overloaded, needs to pause, absorb, reflect and then clear out room for more. It reminds me of the metaphor about pouring water into a glass for someone to drink - you must stop and let them take a drink. I realize that I can unconsciously overload on information when I think I am just casually perusing social media feeds.
3. Influence Trackers are False Indicators of Success
Each one of us must define success for ourselves. Services like Klout and others serve up what they see as our social media “success” or lack thereof, but it is often quite misleading. While the “influence” that Klout tracks might be useful if you are trying to change public opinion or get legislation passed, I find it is not a useful metric for me. I am not trying to influence people to think how I think or to necessarily share my opinions. At most, professionally, I try to share my experiences and hope others can benefit. Comparing my score to others is not a reflection of what real success looks like to me. In fact one of the reasons I don’t like Klout is because it is so easy to compare yourself to folks with a higher score and find yourself wanting, when in fact you are doing a great job and don’t need an algorithm to tell you otherwise.
4. Time for Reflection is More Valuable than Time Consuming Information
The treadmill of social media can be relentless. Making decision after decision and taking action after action without reflection leaves practically no room for improvement. I find my best insights, ideas and understanding comes in moments of quiet reflection. But in the always-on, constantly “might miss something” culture that social media fosters, time for reflection is made to feel like time wasted, when in fact it is the opposite. I know many folks who admit to using Facebook and other social media channels to procrastinate and otherwise waste time. Little useful information is gained, but the brain gets filled up from the input, making it hard for the information that is useful to get through. As Frank Lloyd Wright said of television, I find social media is often no more than “chewing gum for the eyes”. I realize I need to curb the amount of time consuming information and increase the time for reflecting on actions I have taken, decisions I need to make and things I have learned.
5. Tools Don’t Want You to Take a Break
Most popular social media tools like Facebook and Twitter get their money from our attention. If we pay less attention, they make less money, so naturally they don’t want us to stop paying attention, even if it is in our best interest. For example I found Facebook to be aggressive. After less than a week of not signing into my account, I began getting notices of “pending notifications” from Facebook. This notices continued until I signed back in. I find the tone almost scolding, playing into the whole “you may have missed something important” fear. While I may have missed some interesting things that folks in my network posted, there is a big difference between interesting and important. Did I actually miss something important? No I didn’t.
Based on these lessons learned, I will strive to consume less, write more, reflect more, define success for myself and not let it be defined externally. I will spend less time on social media, even setting up personal limits as to times of day and days per week I will engage with those networks. I realized that I get very little actual consulting business through social media - most comes through referrals over email - so the actual income benefit from social media is quite small. I will put my efforts more into those activities that produce results I desire, whether that is related to income for my business or personal fulfillment.
I plan to spend more time on building relationships in person, either on the phone or face to face. I am very happy with the results of my social media vacation and highly recommend it to others who may feel overwhelmed or out of balance.
An updated description of the professional services I offer is available to download via the link below. The pdf lists my educational and consulting services, along with details of specific offerings in those categories.
My goal is to build the capacity of nonprofits to use technology in intelligent and effective ways. While I most often work with networks, coalitions and funders’ grantees to amplify the impact of my work, I also work with individual consultants, vendors, nonprofits and stakeholders.
I attended the Teacher Technology Showcase put on by the School of Education at Sonoma State University in the fall of 2013 (for info, see http://facebook.com/ssusoe and http://twitter.com/educationssu ). I learned so much from talking with teachers and students about different ways technology is being incorporated into learning. While aimed at K-12, I found seven things that I look forward to incorporating into future education sessions. Since I primarily teach nonprofit staff about technology, I found these especially useful and relevant:
1. The Exploded Classroom
Forget flipping the classroom, Northwest Prep Charter School explodes it by putting the student at the center of a project-based learning model, giving them self-paced assignments they follow and then post their resulting work in an online space. The student body gathers and works on projects individually and in teams, with all the teachers in the space to provide assistance, rather than the one teacher/one topic/one class model. Adopting this for adult learners could lead to wiping away the decades-old uninspired lecture model. http://www.northwestprep.org/
2. Technology Coaches
Some school districts who have the resources employee technology coaches to support teachers to integrate and experiment with technology in their learning models. What a great thing it would be if networks of nonprofits, funders or other organizations provided technology coaches not only to assist staff but to act as hubs for gathering and sharing stories. These come from a school in the town of Kentfield in Northern California. Academic tools list for Kentfield teachers:
3. Twitter for Transparency
I met an awesome first grade teacher, Mike, who uses twitter to share out what students are working on, discussions they are having, etc. not only to help parents keep up to date but for his principal and superintendent to know what he is doing in his class. A great way for nonprofit programs to share with stakeholders or other programs to spread excellent practices. Twitter teacher resources (also from the Kentfield school):
4. Stories of Excellence
Edutopia, already one of my favorite resources for educators, does research into schools and programs getting excellent results. They investigate and create video and other media to share these stories and help improve educational models. Relevant topic include High-Impact Professional Development and there Power of Collaborative Learning. http://www.edutopia.org/schools-that-work
From discussions about using blogging as a reflective practice to helping teacher trainers give voice to their stories, ( see http://voicethread.com/about/library/Language_from_Carla_Arena/ ) Voicethread provides a way to enhance discussions in collaborative learning environments. It provides a "virtual seminar table" for discussions of material. http://voicethread.com/
6. KQED Education’s Digital Tools
While I knew the KQED Education site was a great resource, I was exceited to learn about the Digital Tools section This part of the website provides helpful “how to’s” on topics from “How to Make a Zeega” to “How to Make a Meme” to “How to Make a Prezi”. Good stuff for any of us teaching about using technology tools. http://blogs.kqed.org/education/category/tools/
7. The Maker Mindset and Movement
Bringing tinkering into the educational space sparks creativity and imagination no matter what the age of the student. Taking things apart, understanding how they work, how things work together all of these can open up understanding in unique ways. From a low barrier to entry to being accessible to everyone to learning from failure and more, tinkering can be a powerful learning too. One makers video: https://www.youtube.com/watch?v=VXgL6TiXJjs&feature=youtu.be. More resources: http://www.makered.org/
The AmazonSmile program, where a small percentage of sales is given to a designated nonprofit, is a nice sentiment but will likely prove a net loss for most participating organizations.
The sentiment is admirable - provide exposure to nonprofits on the popular shopping site and donate a portion of sales to worthy causes. Unfortunately, for years I have seen nonprofits waste time, energy and hope on similar online charity malls, where supporters must shop through a certain website that then gives portions of proceeds to participating organizations. My issues with them - and with AmazonSmile - are that they are not very generous, they only benefit nonprofits with a large supporter base and they usually have a negative overall ROI for organizations that participate.
How It Works
I had been shopping on Amazon recently and did not notice anything about AmazonSmile until Beth Kanter mentioned it on Facebook. As you see, at smile.amazon.com you can choose a charity. That charity then gets a donation based on how much I spend while shopping.
$5 of every $1000
Through Amazon Smile, .5% of a shoppers total purchase is donated to a designated nonprofit. That means I would have to spend $1000 to generate a $5 donation. While I like to think I"m generous, I don' t plan on spending anywhere near $1000 for gifts and no matter what I spend, the resulting dontation amount is not as generous as I would like to see. Considering the amount of profit that the company makes on each purchase, .5% seems like less than a pittance. Rather than an altruistic gesture, it comes off feeling more like the classic baiting technique used by retailers for years. Sales, “Buy one, get one free” or “Free gift with purchase” promotions all work on the principal that once they get you into their shopping environment with the bait, you will not just buy the sale item but will spend much more than the retailer loses through the promotion.
Despite being positioned as a donation, since this actually a purchase, donors don’t get the tax benefit. A read through the “About Amazon Smile” section reveals that “Donations are made by the AmazonSmile Foundation and are not tax deductible by you.“
In order for this promotion to generate any serious dollars, organizations need many supporters spending thousands of dollars. It is doubtful that any but the top nonprofit brands will be able to do this. Whether large in size or in name recognition like American Red Cross or DoSomething.org, the advantage will go to the larger and more well known brands rather than smaller, less well known nonprofits. I have nothing against the better known brands, I just see the Smile program as doing little to mitigate their advantages.
This is akin to the controversy over Popularity Contest Philanthropy that arose in 2010 around contests by Pepsi, Chase Community Giving and others. See also this interesting study that mentions the costs vs. benefits of one such campaign.
I saw only large national brands like Nature Conservancy and charity:water on the main page, so I did a search for my small town in Northern California to see if any local agencies were listed. While local nonprofits came up in the search, it says Amazon will contact them to see if they want to participate. Seems like a way to get customers to provide Amazon with an excuse to contact nonprofits to enlist the organizations help in promoting Amazon, with little return on their effort.
Many charity malls have required that nonprofit staff spend considerable time setting up the system, marketing and promoting their participation. To be fair, the reports I have heard say that it is easy to sign up to participate in AmazonSmile. But the resources used to sign up is only part of the equation.
If an organization decides to promote their participation, time is spent in writing up and distributing the message. If on average a staff person spends 2 hours in setup, promotion and data management and if that person is paid $20 per hour, there is $40 in investment. Supporters would need to spend $8000 to generate the $40 donation needed to break even. I think there are other intangible costs as well including diluting the year-end fundraising message of the organization and the disappointment that comes with the realization that the effort did not pay for itself.
On a more global level, one could argue that using Amazon results in a net loss for the planet that is not offset by the donations generated. Greenpeace has criticized Amazon, among others, for “heavy use of coal-derived power for their massive data centers.” Using Amazon instead of shopping locally does not support your local small business community and likely results in your purchase having a larger carbon footprint because of the delivery. Convenient, yes, but conscientious? Not so much. In my research I came across the site Green Shipping which provides a way to make shipments carbon neutral.
I agree that there is a public relations value to participating organizations in Amazon reminding shoppers about those worthy nonprofits. I also think Amazon benefits by way of association much more than they pay out in donations.
From my point of view, a more equitable way of helping nonprofits would be for Amazon to choose a group of charities - a mix of smaller and medium-sized organizations - to receive donations. They then would distribute 5% of their profits earned from November 15 - December 31st evenly among those organizations. Same net PR gain for Amazon but greater impact on organizations that may be less well-known. Even include some of the big names, as long as there is a more even playing field.
I would welcome having my theory of most organizations losing money be disproved. I look forward to hearing from participating organizations come January to see what their results were in dollars gained vs. effort spent. I hope I’m wrong and it is a financial boon to most, but I doubt that will be the case for all but the largest, most well known organizations. Hence the frown :(.
Update 01/15: Even with my reservations about the program, I have continued to use Amazon Smile when I shop there. I do like that they continue to run the program year-round and not have it just running during the holiday.
I did hear from a nonprofit professional, Sandy Masuo of the Greater Los Angeles Zoo Association, who agreed about the downsides, and shared what I think is an excellent point - "The nonprofit I work for recently signed onto this program, and I’m trying to figure out a way to make $5 on every $1,000 seem inspiring to the many middle class families who are (our) members :-/".
I remain hopeful that Amazon will find better ways to suport our nonprofit community.
While Google is king of online advertising revenue, it still uses direct mail for a very good reason. Direct mail is still relevant and still gets results.
I had several emails from Google over the summer about this special offer regarding a free ad credit if I spent money advertising my business through them online. I received my first piece of direct mail from Google in August.
I received another in late September and then, below, you can see the post card I recently received reminding me of their offer of free ad credit if I spend $50. While I am a long time advocate of online giving and communications, print still plays an important role.
An important thing to notice is how the first piece is customized. It calls me by name, it mentions the town I live in twice. Nonprofits would do well to follow this example. The days of “Dear Friend, Thank you for your recent gift” are over. Addressing a donor in this old manner makes them feel like one of a large faceless group you are addressing, not an important contributor to your organization’s success. Through mail merges for print and data exports for emails, it is easy to change such generic greeting to one that is more personal, i.e., “Dear John, Thank you for gift of $250 on November 7th”. That helps the recipient feel that you are noticing the details of their support and acknowledging them in a specific way, not in a generic “one greeting fits all” way.
Print vs. Electronic
I’ve heard from some nonprofits that they have cut out their print newsletters in favor of electronic newsletters. I understand that moving to an e-newsletter saves money. For most organizations it costs around $2.00 to send a piece of direct mail and about 20 cents to send an email. However this decision does not incorporate the opinions of the recipients, who are the reason these communications exist in the first place.
A better practice is to encourage subscribers to a print newsletter to sign up for the electronic version - relentlessly. You must continuously ask, prod, cajole and entice subscribers in order to get them to move to a different channel. Even with this effort, you may end up with a group of folks that will not budge and that want your print newsletter. I recommend you respect that choice. You never know when a major donor may be among those who love your print newsletter, will never sign up for the e-newsletter and who you may lose as a supporter if they stop hearing from you via print.
Online giving continues to grow as a percentage of donations for almost all organizations (see the Network For Good Digital Giving Index). This is good news as more folks become comfortable with giving online, as it is a more cost effective way to accept donations. At the same time, for many organizations the majority of donations still come in through check. I assisted with the Monterey County Gives! project a few years ago and 70% of the donations for that community fundraising effort came in through check, despite a robust website and much encouragement to give online. This is the reality now, so those that are working on growing their individual donor base would do well to use both direct mail and email in their fundraising campaigns.
I am an online donor and I know how much more expensive it is for nonprofits to send me a direct mail piece. I especially hate when they send me address labels - who sends letters anymore? But when I ask the nonprofit staff, they report that when they send out those labels, they get a higher response rate and more donations than when they send out a request without them. Of course that has to do with the demographics and age of their donor base, but most money in this country is still given by folks over 60 who have used checks and traditional mail for most of their lives, so it is important to keep them in mind when deciding how to manage your print vs. electronic communications.
Take a tip from Google and ensure you have a coordinated effort across your print and electronic communications. The emails I get from Google about their special offer almost directly match the print pieces they send through the mail. Being coordinated across channels is the best way to ensure your message gets through and folks take the actions you desire.